Standard Warranty
Spectra T50 libraries are warranted for one year from date of shipment from the factory. This warranty includes a Next Business Day Replacement service contract. Next Business Day Replacement service includes:
- Access to a SpectraGuard technical representative any business day (not including evenings, weekends, or holidays) from 8:00 a.m. to 5:00 p.m. (customer local time).
- Shipment of a replacement library or part, upon verification that the library has malfunctioned. (If Spectra Logic receives notification before 2:30 p.m. Mountain Time, a replacement part or library can be shipped that day for delivery on the next business day.)
Service Options
The following upgraded service options are available to customers purchasing a Spectra T50 library.
Next Business Day On Site
- Access to a SpectraGuard technical representative any business day (not including evenings, weekends, or holidays) from 8:00 a.m. to 5:00 p.m. (customer local time).
- Service visit from a field service representative, upon verification that the unit has malfunctioned. If Spectra Logic is notified by 4:00 p.m. (customer local time), a field service representative will be dispatched that day for arrival the following business day before noon.
Same Business Day On Site
- Round-the-clock telephone access to a technical support representative – 24 hours a day, 7 days a week, 365 days a year.
- Four-hour response, on-site service 5 days a week from 8:00 a.m. to 5:00 pm.
Four Hour On Site Service
- 24-hour, seven-day-a-week, 365-day-a-year telephone access to a SpectraGuard technical representative (including evenings, weekends, and holidays).
- Upon verification that the unit has malfunctioned, a field service representative will be dispatched to the site within four hours of the dispatch request.
Self Maintenance Options
Believing that most users would prefer to have control over their library uptime, Spectra Logic products are designed so that all major components are customer replaceable. With Spectra Logic's Assisted Self Maintenance (ASM) program, spare components are placed at your facility, ready to be installed by you, when you need them. More about ASM
The following Assisted Self Maintenance option is available to customers purchasing a Spectra T50 library. This option can be purchased to supplement the on-site service options above.
Assisted Self Maintenance Basic
- Select group of field-replaceable parts stocked on-site (drive, TeraPack case, air filter).
- Two free on-line SpectraGuard technical training sessions per year.
